Our passion is the passenger experience and finding ways to improve the journey for travelers. We believe that when a passenger first enters the airport, they should feel the unique atmosphere of the region and experience stress-free service. Our Fly Away brand offers a suite of five services that marry a seamless customer experience with local flare that speaks to each region we operate in. With Fly Away, passengers enjoy a unique experience with prompt service.
Parking & Valet
Fly Away Valet makes our customers a top priority by delivering the highest quality customer service experience and ensuring you reach your next destination promptly. Complimentary bottled water, coffee, and daily newspaper, along with full service in under 3 minutes, are a couple ways we live out our promise of quality. Available 24/7 with member rewards and an easy to use app, Fly Away Valet offers the same dedication to improving the journey as all of J|D.
Concessions
When crafting our food and beverage concession concepts, one of our greatest values is our commitment to curating a local, meaningful environment for our clients and their customers. Through our food & beverage concessions we have established a legacy of championing the local heritage of a region. By partnering with local brands and flavors, we enhance the travel experience with high-quality, unique offerings.
Retail
In all of our customer focused work, we aim to provide services and product offerings that are true to the regional culture and traveling destination to encourage local interest. As we continue to build Fly Away, we can provide new services in airport retail by utilizing our concession and airport experience to cater to each region and have a proven skill for increasing concession revenue. We know airports, we know travelers, and we know how to provide a great customer experience. Our retail services will provide travelers with modern comforts that are regionally inspired and improve the journey for customers.
Parking
Fly Away Parking comes with an experienced team devoted to providing airports with parking strategies, policies, and procedures, as well as managing facility developments. We understand how to operate and maintain parking facilities in an efficient manner that will provide lasting value to clients. We have performed services at airports including SDF, DTW, and RDU. Through partnerships with industry-leading parking operators, J|D fulfills many critical functions in the day-to-day operation of airport parking facilities such as, cashier functions, customer assistance and amenities, facility audits, vehicular circulation, signage, and branding plans, and more.
Facility Maintenance
Fly Away leverages J|D’s in-house expertise in rental car facilities and operations and teams up with industry leaders in airport design and construction to offer a turn-key approach to plan, design, construct, and operate airport valet, concessions, and parking. Through our planning and operational experience, we understand the unique requirements of these specialized facilities and we know how to successfully navigate the airport development process. As in all of our Fly Away work, our process results in cost-effective, efficient facilities. We tailor each facility to fit the client’s vision with a design created for lasting operations with maintenance cost savings, ensuring stakeholders and travelers alike can experience the journey without stress. Our most recent work has been with DTW where we maintain the parking operations.
