
Not every journey is linear, they include twists and turns that bring you to your final destination. Our mission is to improve that journey for you and every customer you serve. We believe we serve you best when we assist through the entire journey. From planning a safe and secure journey to providing you certain amenities along the way, we have experience in every aspect of the journey and understand how the moving pieces fit together. We achieve this by providing our clients with customized short- and long-term technical plans to meet operational challenges; project management services to ensure successful delivery of capital projects; and locally inspired concessions services that reflect the culture and heritage of the communities we serve.
Services
Planning
Planning is the art of envisioning where you want to go and the science of figuring out how to get there. For our airport clients, this means integrating landside, airside, airspace, and terminal systems – ensuring that each system efficiently interacts with the others.
Our planners bring years of experience performing consulting services in airport master planning, strategic and operational planning, and environmental and technical planning at small-, medium-, and large-hub commercial airports throughout the country. This understanding enables airport, airline, rental car, and other industry executives to be more informed, efficient, and effective in planning and implementing development programs and capital projects. Learn more about our areas of expertise:
- Master & On-Call Planning
- Forecasting & Analytics
- Airfield & Airspace
- Landside & Terminal
- ALP & AGIS
- Federal Services
Management & Strategy
One of the most important investments you make is deciding who you want to join you on your journey. To support growth in our clients’ organizations, we invest in and manage their human and capital resources. Our team provides strategic guidance and management services, organizational development support, performance management, workforce planning, facilitation, and training. We also specialize in business and cultural diversity programs to help clients meet and exceed their goals and promote working with qualified firms.
- Strategic Planning
- Diversity & Inclusion Planning
- Training Programs
- Organizational Development
Operational Services
We are passionate about the customer experience. The people and services at our facilities are memorable and are designed to enhance the uniqueness of the destination. We seek to provide a refined suite of services to delight passengers from the moment they arrive on airport property to the moment they take off. Our valet parking service embodies our legacy of comfort and efficiency. When we serve food and beverages, we look for the most unique local vendors so that our customers may indulge in the authentic culture of each region. In every service area, our team is driven to provide a standard of ease to each traveler, so their journey is not only painless, but an experience to be savored. We are proud to improve the passenger’s journey through the following services:
- Valet Parking
- Parking Management
- Food & Beverage Concessions
- Specialty Retail Concessions
- Facility Inspection and Maintenance
Facilities
Implementing plans to deliver and maintain your capital projects can be some of the most stressful parts of your journey. Our staff members, skilled in project management, engineering, architecture, planning, facility operations, and aviation-focused business operations, guide the development and care of our clients’ assets as if they were our own. We use our skills to successfully program, plan, and structure a variety of services:
- Business Strategy
- Financial Planning
- Program Management
- Owner’s Representation
- Construction Management
- PMAS/PMO
- Asset Management & Sustainability
Airline & Tenant Services
With a long history of tenant services, J|D has trusted senior staff who excel in representing airlines and providing various tenant services. Many of our projects, ranging from lounge relocations to facility audits and upgrades, have been completed at medium- and large-hub airports for clients such as Delta Air Lines, Hawaiian Airlines, and American Express. With our reputation for dependable quality and craftmanship, we are seasoned to bring our clients’ vision to life. Our services include:
- Airline Liaison Office Services
- Airport Lounge Services
Featured Projects
Find out how J|D continues to improve the journey in the aviation industry by viewing our featured projects here.